| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 34 |
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 6 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 2 | 28 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 9 |
| 12 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 32 |
| 13 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 14 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 15 | 4 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 3 | 31 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 18 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 34 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 21 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 |
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 23 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 31 |
| 24 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 31 |
| 25 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 33 |
| 26 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 33 |
| 27 | 4 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 31 |
| 28 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 101 |
99 |
96 |
98 |
96 |
97 |
97 |
97 |
94 |
875 |
| Rata-Rata Pertanyaan | 3.61 |
3.54 |
3.43 |
3.50 |
3.43 |
3.46 |
3.46 |
3.46 |
3.36 |
31.25 |
| Rata-Rata Unsur | 101 / 1 = 101.00 101.00 / 28 = 3.61 |
99 / 1 = 99.00 99.00 / 28 = 3.54 |
96 / 1 = 96.00 96.00 / 28 = 3.43 |
98 / 1 = 98.00 98.00 / 28 = 3.50 |
96 / 1 = 96.00 96.00 / 28 = 3.43 |
97 / 1 = 97.00 97.00 / 28 = 3.46 |
97 / 1 = 97.00 97.00 / 28 = 3.46 |
97 / 1 = 97.00 97.00 / 28 = 3.46 |
94 / 1 = 94.00 94.00 / 28 = 3.36 |
31.25 |
| Rata-Rata Tertimbang Unsur | 101.00 / 28 = 3.61 3.61 X (1/9) 3.61 X 0.111 = 0.40 |
99.00 / 28 = 3.54 3.54 X (1/9) 3.54 X 0.111 = 0.39 |
96.00 / 28 = 3.43 3.43 X (1/9) 3.43 X 0.111 = 0.38 |
98.00 / 28 = 3.50 3.50 X (1/9) 3.50 X 0.111 = 0.39 |
96.00 / 28 = 3.43 3.43 X (1/9) 3.43 X 0.111 = 0.38 |
97.00 / 28 = 3.46 3.46 X (1/9) 3.46 X 0.111 = 0.38 |
97.00 / 28 = 3.46 3.46 X (1/9) 3.46 X 0.111 = 0.38 |
97.00 / 28 = 3.46 3.46 X (1/9) 3.46 X 0.111 = 0.38 |
94.00 / 28 = 3.36 3.36 X (1/9) 3.36 X 0.111 = 0.37 |
3.47 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
101 |
3.61 |
0.40 |
2 |
Prosedur |
1 |
99 |
3.54 |
0.39 |
3 |
Waktu Pelayanan |
1 |
96 |
3.43 |
0.38 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
98 |
3.50 |
0.39 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
96 |
3.43 |
0.38 |
6 |
Kompetensi Pelaksana |
1 |
97 |
3.46 |
0.38 |
7 |
Perilaku Pelaksana |
1 |
97 |
3.46 |
0.38 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
97 |
3.46 |
0.38 |
9 |
Sarana Dan Prasarana |
1 |
94 |
3.36 |
0.37 |
| Indexs Survei Kepuasan Masyarakat | 3.47 ( Baik ) | ||||
| Konversi | 86.81 | ||||
| Mutu Pelayanan | B (Baik) | ||||